French Customer Account Administrator – WFH During Covid-19 Restrictions

Full-time, Perm
Ballymount, Dublin 24
Posted 2 weeks ago

Are you looking for an exciting opportunity within a dynamic company experiencing rapid growth? Our client, a global leader in smart waste solutions, is searching for a French Customer Account Administrator to assist with significant expansion in the French market.

Based in Dublin, you will manage the day-to-day operations and administration of the French division, reporting directly to the France Country Manager. Impeccable oral/written French and English is essential.

Role & Responsibilities:

  • Liaise directly with French customers to manage service and maintenance requests and queries.
  • Manage and schedule the workload of the French maintenance team to ensure all client requests and maintenance obligations are fulfilled on time and reported correctly.
  • Provide support to regional sales managers.
  • Customer service support across French customer base, both in English and French.
  • Manage document creation and submission of tender responses for France.
  • Manage and update in-house CRM system and marketing materials.
  • Translate and localize sales and marketing material into French as required.

Requirements:

  • Fluent in both oral and written French and English.
  • Excellent telephone manner.
  • Strong planning and organizational skills, with a positive ‘Can Do’ attitude.
  • Experience in operations, accounts, and customer service processes.
  • Proficient in Microsoft Office suite.
  • Experience using Salesforce or an alternative CRM system.
  • Willing to travel internationally as required.

Additional Details:

  • EUR 30-35,000 salary DOE.
  • Work-from-Home during Covid-19 restrictions.
  • Business travel opportunities.

Job Features

Job CategoryAdmin & Office Support, Call Centre & Customer Service, Operations

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