We are recruiting for a highly motivated Client Support Specialist (Technical) to join a fast-paced, cross-functional team in Sandyford, South Dublin.
Primary responsibilities include helping external Independent Software Vendors (ISVs) prepare their apps for success in the AppExchange publishing process and answering to a variety of other technical and operational requests from ISV partners.
- Experience in technical and operational support roles and high-tech organizations.
- Solid analytical and organizational skills.
- Ability to present complex information in a clear, concise manner.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Demonstrated passion for excellence with respect to treating and caring for clients; maintains a level head and can handle stressful situations, complaints and unpleasant clients in a professional manner.
- A pleasant, patient and friendly attitude.
- Ability to work in a fast-paced, team environment; willing to address complex problems with minimal direction.
- Ability to multi-task, prioritize and be detail-oriented.
- BS/BA degree
- Experience using Salesforce
- Experience in app development (Not essential)
If this sounds like the role for you, send your CV to Cillian today at email@example.com!
|Job Category||Call Centre & Customer Service, IT, Operations|