Client Account Manager – Managed Cloud Services

Perm
Sandyford
Posted 4 months ago

Our Client is looking for an excellent Account /Customer Success Manager to oversee SLA clients and develop strong relationships while increasing margins. 

55k basic + OTE 90k + VHI, 9am to 5.30pm. 37.5 hour week. 1 hour lunch. Finish on a Friday at 4.45. Life Assurance

Responsibilities:
· Customer relationship management
· Account forecasting
· Inventory management
· Vendor management
· Managing CISCO relationship with specific clients
· Proactive engagement with a strict SLA turnaround
· Meeting with the client at their UK site every two weeks
· Focusing on growing and developing existing clients together with generating new business.
· You will sit as the key interface between the customer and all relevant divisions.

Competencies:
· Previous experience in dealing with large international clients
· CISCO experience
· Business Aptitude – To understand the business impact to both the customer
· Communication & Interpersonal Skills
· Motivation – ability to achieve predetermined goals, demonstrate persistence
· Customer Service – to provide a consistent quality proactive service to customers
· Account management and relationship building skills

Job Features

Job CategoryCall Centre & Customer Service, General Management, Sales & Marketing

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