My client based in Ballymount are looking for an experienced call centre team leader to join their team.
Main Responsibilities will include:
- Setting targets for both individuals and team
- Measuring the performance of both individuals and team
- Offering Team guidance and feedback
- Helping to optimise procedures
- Finding ways to motivate Team
- Ensuring Team adhere to company policy, e.g. attendance
- Updating, and preparing performance reports for, the Call Centre Manager
- Customer focused
- Expert product/service and job knowledge
- Clear communicator
Must have previous experience as a Team Lead in a call centre.
If this sounds like the role for you and you have the skills and experience desired, please send your CV to Colette today
|Job Category||Call Centre & Customer Service|