Call Centre Team Leader

Ballymount, Dublin West
Posted 3 months ago

My client based in Ballymount are looking for an experienced call centre team leader to join their team.

Main Responsibilities will include:

  • Setting targets for both individuals and team
  • Measuring the performance of both individuals and team
  • Offering Team guidance and feedback
  • Helping to optimise procedures
  • Finding ways to motivate Team
  • Ensuring Team adhere to company policy, e.g. attendance
  • Updating, and preparing performance reports for, the Call Centre Manager

Important Skills

  • Customer focused
  • Expert product/service and job knowledge
  • Dependability
  • Clear communicator
  • Multi-tasking
  • Organised

Must have previous experience as a Team Lead in a call centre.

If this sounds like the role for you and you have the skills and experience desired, please send your CV to Colette today

Job Features

Job CategoryCall Centre & Customer Service

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