Call Centre Inbound & Outbound Sales Executives

Full-time
Bray, North Wicklow
Posted 1 month ago

You will have responsibility for the growth; development and retention of an assigned client base, ensuring long term mutually satisfactory relationships are maintained.

Key areas include:

  • Development and retention of existing customer base
  • Being proactive, understanding the customer’s buying patterns and price sensitivity
  • Monitoring various customer reports ensuring retention levels are maximised
  • Taking ownership for customer queries or issues, where possible providing first call resolution
  • Prospecting new business through telephone and email based selling
  • Proactive researching and generation of leads
  • Targeting new business prospects, developing relationships and setting up meetings.
  • Displaying own initiative to develop and maintain a pro-active attitude towards clients and client requests
  • Reporting regularly to your manager on pipeline and prospects
  • Achieving monthly targets – volume, margin, new business and outbound calls

Criteria:

  • 1- 2 years sales experience in a fast paced service industry, ideally a call centre environment but not essential
  • Experience directly managing customer relationships
  • Experience and ability to work under pressure while meeting targets set and ensuring attention to detail is maintained
  • Strong negotiation skills to achieve optimum results for the company
  • Fluent in English both written and oral
  • Proficient with MS Office including exceptional Excel Skills
  • Proficient in numerical skills

If this sounds like the role for you and you have the desired skills and experience, please send your CV to Colette today.

Job Features

Job CategoryCall Centre & Customer Service, sales

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