Our client based in Ballymount is looking for a full-time, enthusiastic, results driven and forward-thinking Service & Billing Administrator to join their amazing culture, in which you are part of a dynamic team on a full-time, permanent basis.

Duties will include:

• Work on a split basis between the Service and Billing team.
• Completing daily call planner for all engineers, liaising with field operations to ensure correct capacity distribution throughout departments and resources.
• Maintaining contact with engineers, ensuring correct call handling and call referrals.
• Monitoring call queues and managing SLA’s
• Completing weekly KPI reports working toward monthly reports for client facing meetings
• Liaising with third-party subcontractors to provide the best quality services within the agreed deadlines for our international customers.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring service desk operations.
• Build & maintain relationships with customers.
• Report any urgent issues on complaints to Management.
• AR reconciliations when required.
• Requesting purchase orders and Invoicing customers
• Maintaining customer portals for PO’s and Invoices
• Month-end reporting and accruals.