We are currently seeking a Part-Time Service Co-ordinator for our client based in Ballymount. This is a Monday-Thursday role from 9 am – 1 pm. The ideal candidate will have a proven track record in administration roles within a busy service department or call centre. The ability to thrive in a fast-paced environment and the dedication to providing outstanding customer service will set you up for success in this role.

Key Responsibilities:

• Offer efficient helpdesk support for both Office Technology and Audio-Visual Service customers.
• Log and prioritize service calls, coordinating schedules in line with customer agreements.
• Respond promptly to critical cases, ensuring swift resolution.
• Collaborate closely with their Field Service Engineers to manage schedules and call assignments.
• Maintain clear communication with customers, colleagues, and external partners.
• Assist with invoicing, billing processes, and parts orders for customer service agreements.
• Monitor and manage parts return process according to warranty requirements.
• Provide general office administration support, including receptionist duties.

Qualifications and Skills: We’re seeking candidates who possess:

• Strong organisational and administrative skills.
• Exceptional attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Excel, Word, Outlook, Teams, and Zoom.
• The ability to multitask, prioritise, and manage time effectively.
• A clear and professional communication style.
• Previous experience with call logging software is a plus.

If you are interested in this role, please send an updated CV to lucy@stormrecruitment.ie

If you’re interested in this exciting Part-Time Service Coordinator role, please send an updated CV to lucy@stormrecruitment.ie today in the office or connect with her on Linkedin!