Storm Recruitment is delighted to be working with one of Ireland’s leading software companies. With their headquarters based in Dublin City Centre. This is a fantastic opportunity for a new college graduate with 1-2 years’ experience in IT support.

Basic proficiency in the following technical areas:

• Setting up, troubleshooting, and installing software for laptops (Apple & Dell), desktops (Dell), and corporate/BYOD mobile devices (IOS/Android) with standard peripherals.
• Operating system usage and administration: Mac OSX/IOS, Windows, and Linux Ubuntu.
• Knowledge of TCP/IP networking, supporting and troubleshooting in corporate and remote user setups, including LAN, WAN, and VPN setups globally.
• Troubleshooting various client, mobile, and cloud applications such as Microsoft Office, Google Apps, Browsers, Salesforce, etc.
• Understanding of operating system and application security models, including permissions and user access.
• Handling access management and provisioning for new hires and terminations.
• Familiarity with file transfer and Web Services Integrations.
• Capability to learn a programming language (PL/SQL, JavaScript, Java, Apex, VisualForce, etc) and database administration (SQL Server, Oracle).
• Using dashboards and reports for daily operations and ad hoc queries.

Basic understanding in the following process areas:

• Adhering to security policies and corporate best practices.
• Familiarity with customer and technical support processes.
• Basic knowledge of accounting and financial processes.
• Awareness of ITIL, Software Release Management, and process improvement practices with internal and external partners.
• Collaborating with senior team members for learning, assistance, and escalation.
• Quick adaptability to new technology and business needs in a fast-paced, dynamic global environment.
• Assisting in training team members formally and informally.
• Basic skills in customer support, tackling simple problems.
• Strong verbal and written communication skills, comfortable interacting via different channels (face-to-face, phone, email, chat, social media).
• Familiar with common concepts, practices, and procedures in systems administration, capable of resolving routine issues.

If you’re interested in this IT Support role please get in touch with Orla today or connect with her on Linkedin!