We are currently recruiting for a Personal lines insurance Sales agent based in Sandyford for one of Ireland’s leading Insurance Brokers. Previous experience in sales, customer service or administration in the insurance industry is required.

Our client strives to deliver unparalleled customer service to their clients. Their expertise lies in tailoring insurance solutions to meet their customers’ diverse needs, including home, travel, and car insurance.

Successful candidates will excel in customer service by promptly addressing every inquiry, managing a number of phone calls, finalising sales, negotiating terms with insurers when required, and maintaining daily communication with senior management. They will proactively identify any obstacles to sales or renewals and promptly relay them to the organization. Good attention to detail will be crucial, ensuring accurate and validated customer information in every interaction.

This position is ideal for candidates who aspire to broaden their understanding of various products and advance their career within the insurance industry, with the goal of eventually assuming a team leader role.

• Delivering exceptional customer service to drive sales.
• Communicating the unique customer benefits of the Insurance company to both current and potential customers.
• Addressing customer concerns, overcoming objections, and successfully closing sales.
• Pursuing leads provided by the marketing team to generate new business opportunities.
• Establishing and managing client accounts while maintaining accurate customer documentation.
• Processing policy renewals and handling mid-term adjustments.
• Handling incoming sales and customer service calls.
• Reporting monthly rate increases and customer feedback to team leaders or managers.
• Collecting and recording essential customer information, including home address, date of birth, email address, and contact numbers.
• Ensuring customer information is updated in compliance with GDPR guidelines. Recognising any changes in customer details and promptly updating the system accordingly.
• Acting as a brand ambassador for the company and upholding their core values.

Benefits:

• Employee Assistance Program
• Pension scheme after 12 months
• Hybrid working after 12 months
• Annual Charity donation
• Bike to Work Scheme

Qualifications: Successful candidates should be Grandfathered, APA or CIP qualified. CPD in line with Minimum Competency requirements

Skills: Proficient in Applied Systems Understand GDPR & Data protection requirements Previous sales training an advantage.

Experience: A minimum of 3 years of sales or customer service experience in an insurance brokerage.

Salary: 35-36K
Language: Fluent English (required)

If this Insurance Sales Agent role is of interest to you and you have the desired skills and experience, send your CV to Colette today or connect with Colette on Linkedin!

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