Our client based in Co Dublin are seeking an experienced customer service manager to join their team on a full-time, permanent basis.  This role is solely office based.

Main Responsibilities:

• Leading and motivating a team of staff to ensure they provide the best possible Customer Service.
• Provide leadership to ensure that the customer service team develop to be the best they can be.
• Organise the customer service department to ensure that customer queries and complaints are dealt with in the most efficient, cost-effective and complete way, always ensuring maximum customer satisfaction is achieved.
• Build strong internal relationships to ensure that customer retention is core to all our activities.
• Developing and updating customer service procedures and policies.
• Report regularly on customer service achievements in all key areas.
• Assist in recruitment, development, and appraisal of staff.
• Setting Customer service goals for team members and help them achieve their goals.
• Take ownership of customers’ issues and follow problems through to resolution.
• Tracking user feedback, key performance indices and other statistics
• Preparing weekly and monthly reports.

Essential Requirements:

• 3+ years’ experience in a business leadership role.
• Experience in managing customer service operations, including an understanding of customer service KPIs, with a demonstrated record in achieving operational goals.
• Strong experience in managing partners, projects and programs across cultures and geographies, with the ability to work at both local and global business levels.
• Strategic and dynamic thinking with the ability to turn strategy into action planning and commercial excellence.
• Proven data analysis skills, with the ability to apply a variety of analytical tools and approaches to solve different types of problems.
• Creative in the use of technology to enable business improvements.

This is a fantastic opportunity for a customer service manager to launch their career to the next level, playing a leading role in a well-established and continuously growing national organisation. If you match the requirements and would like to learn more, apply today with an updated CV or connect with Colette on Linkedin!

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