Our client based in Citywest is searching for a motivated and experienced Customer Service Manager to lead their customer service department.

Responsibilities

• Overseeing day-to-day activities in the customer service division.
• Quickly responding to customer service concerns.
• Establishing efficient customer service standards, rules, and processes
• Working with customers to ensure they are utilizing Spectrum effectively and finding value in it.
• Building relationships with assigned customers and consistently exceeding their expectations with a positive, customer-centric attitude.

Requirements

• Bachelor’s degree or higher from a third-level institution (desirable but not essential)
• A minimum of 5 years of proven experience in a Customer Service Manager position
• Possess strong phone, written, and verbal communication skills with excellent presentation skills

• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software and technologies
• Patient and active listener
• Passion for service
• Confident, high energy, self-motivated, and a true team player
• Experience working with senior and executive-level customer contacts
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent multitasking and project management skills
• Knowledge of SAP B1 preferred

If this Customer Service Manager role is of interest and you would like to hear more, send your CV to Colette today or connect with her on Linkedin!