Are you passionate about customer service? Our esteemed Business Service client in Dublin 
South is seeking a Customer Service Advisor to join their dynamic account management 
team. If you're enthusiastic, hardworking, and skilled in resolving issues, you'll thrive 
in this role and make a significant impact with them. 
Location: Dublin South
Salary: €34k + bonus
Employment: Full-time, Permanent

Responsibilities:

  • Ownership of Client Service Issues: Take charge of resolving all client service matters by identifying root causes and offering appropriate resolutions.
  • Client Queries and Issues: Investigate and resolve client queries, service issues, and cancellation requests in alignment with SLAs through collaborative discussions with clients and internal stakeholders, focusing on client satisfaction and retention.
  • Database and System Management: Utilize client databases and systems proficiently to effectively investigate and respond to client inquiries.
  • Client Profile Maintenance: Maintain client profiles, update information, and conduct necessary investigations as required.
  • Client Communication: Engage with clients via written correspondence, telephone calls, and video calls to address their needs promptly.
  • Onboarding Support: Conducted onboarding calls with new clients, confirmed agreement details, facilitated software platform registration, and scheduled consultations to ensure a seamless onboarding experience.
  • Process Adherence: Ensure strict adherence to all onboarding processes and procedures.

What We Are Looking For:

  • Customer Service Expertise: Strong skills in building rapport and managing relationships with clients
  • Communication Skills: Excellent verbal and written communication skills to explain processes clearly and professionally
  • Administration Skills: Strong administrative abilities with keen attention to detail and accuracy in written correspondence.
  • Organizational Skills: Ability to prioritize effectively, manage time impeccably, and thrive in a fast-paced environment.
  • Multi-tasking Ability: Proven capability to handle multiple tasks under tight deadlines while delivering excellent customer service.
  • Team Collaboration: Ability to establish and maintain positive relationships with internal teams across various jurisdictions.
  • Technical Proficiency: Working knowledge of Microsoft Office Suite.
  • Desirable Experience: Previous experience in a fast-paced, target-driven environment would be advantageous.

This is a fantastic opportunity to work in an award-winning environment where you’ll tackle various customer service challenges across diverse sectors. Through robust training and development programs, we ensure every team member has the resources to advance their career.

If this Customer Service Advisor role is of interest to you, send your CV to Claire today or connect with her on LinkedIn!

Check out our other open jobs here

To apply for this job email your details to claire@stormrecruitment.ie