Our client based in Navan Co. Meath is seeking a Customer Care Supervisor to join their team on a full-time permanent basis.
Duties will include:
- Provide the best customer service experience
- Managing workflow through SOPS
- Supporting the ongoing development of all employees
- Creating and managing team schedules
- Evaluating performance and providing feedback
- KPI reporting
- Maintaining discipline
- Ensure targets are achieved on QM, SLA & AHT
- Creating positive morale among the team
- Highlighting areas of improvement with solution
The Ideal candidate will have:
- Excellent communication skills
- 1 – 2 years experience in a similar role
- Expertise in team or department
- Ability to remain calm under pressure
- Firm grasp of company policies
- Strong work ethic
- Punctuality and time management skills
- Professionalism and a positive attitude
- Organizational abilities
- Proficient in Microsoft Office
If this Customer Care Supervisor role is of interest to you and you would like to hear more, send your CV to Colette today or connect with Colette on Linkedin!
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To apply for this job email your details to colette@stormrecruitment.ie