Here at Storm Recruitment, we are seeking a Customer Support Administrator to join our client’s expanding Customer Service Team. This role involves close collaboration with the Customer Service Manager, Sales Team, and Distribution Team to ensure the delivery of exceptional customer service. The individual in this position should be highly focused on customers, responding promptly to the needs of both new and existing customers in alignment with our company’s objectives.

As a Client Support Administrator,  your role will be pivotal in providing outstanding customer service and technical support to all our clients. This will include assisting Key Account Managers with customer calls, and emails, and reporting responsibilities related to our key account clients. By utilizing effective communication and problem-solving abilities, you will guide clients through resolving their concerns, thereby fostering positive and enduring client relationships.

The ideal candidate will excel in delivering top-tier customer service through exceptional communication, adept problem-solving, and timely, professional responses to customer inquiries.

Fluency in English, both written and spoken, is essential for the successful candidate, along with strong communication skills. Prior experience in a fast-paced customer service environment is preferred. This role is well-suited for an ambitious individual who is enthusiastic about customer service, possesses a strong work ethic, and aspires to advance in their career.

Primary Responsibilities:

• Manage inbound customer calls and email correspondence professionally and on time.
• Identify the root causes of customer issues and facilitate seamless resolutions, aiming for first-call resolution.
• Monitor and address issues raised by clients for assigned accounts.
• Foster and sustain positive relationships with our clients.
• Collaborate with our distribution and installation teams.
• Maintain a comprehensive understanding of the company’s brand, systems, and processes.
• Attain customer SLA/KPI targets.
• Uphold the customer experience journey, ensuring customers feel valued.
• Provide weekly reports on customer issues to the Service Manager.
• Deliver monthly reports on changes in customer account status.
• Fulfil any reasonable requests from management to meet customer needs.

Experience & Personal Qualities:

• Minimum of 2 years’ experience in a dynamic, customer-focused role.
• Excellent communication skills with a customer-centric approach, striving to exceed customer expectations.
• Demonstrates a positive and proactive attitude.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to enhance customer accounts through a strong aptitude for value addition.
• Skilful at cultivating robust relationships with clients and internal teams.
• Fluent in both written and spoken English.

Benefits of Joining Our Team:

• Early Friday finish – TGIF!
• Weekends off – role covers Monday to Friday.
• Complimentary office parking.
• Annual performance-based bonus.
• Comprehensive training and development plan to support your journey with our company.
• Opportunities for career growth and advancement.

Salary:

• 28-30k per annum